Phone: (510) 438-9090
Serves customers by providing product and service information; resolving product and service problems. Also, will handle incoming calls and e-mails for basic sales. Possible management opportunity.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Enter orders into sales system.
- Handle customer phone calls and e-mails about basic sales and support questions.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Communicate well and quickly through Instant Messaging, e-mails, support tickets, and phone conversations.
Customer Service, Management, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, e-mail skills, Resolving Conflict, Analyzing Information , Multi-tasking