Tuesday, April 6, 2010

job opp thru MIS alum @ Foxit

Here's a great opportunity sent to me by one of my former students, Erik Bryant, an MIS alumni, class of 05, now an assistant VP at Foxit Software. If you're interested, email him at erik@foxitsoftware.com or his colleague Lumi (lumi_sonuga@foxitsoftware.com).

Foxit Corporation
Phone: (510) 438-9090

Job Description

Serves customers by providing product and service information; resolving product and service problems. Also, will handle incoming calls and e-mails for basic sales. Possible management opportunity.

Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Enter orders into sales system.
  • Handle customer phone calls and e-mails about basic sales and support questions.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Communicate well and quickly through Instant Messaging, e-mails, support tickets, and phone conversations.
Skills/Qualifications:
Customer Service, Management, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, e-mail skills, Resolving Conflict, Analyzing Information , Multi-tasking

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